Planet Mobility's
Ironclad Return Policy!
"Expect an easy purchase, fast delivery, and friendly service!"
Internal Policies | Terms and Conditions | Shipping Info
The purpose of our return policy is to ensure you are satisfied with
your purchases from The Planet Mobility. The terms and conditions
below apply to your order and protect the transaction.
If you are unhappy with a returnable item for any reason, please
return it within thirty days from the
DATE RECEIVED for an exchange
or credit of the purchase price less shipping, tax, and restocking
fee.
Some items are non-returnable. More than 95% of the products on this
web site are returnable at little or no risk to the customer.
However, some items cannot be returned, such as:
Special order or special request items.
Free gifts and promotional items.
Custom items we make for you.
Items you customize for yourself.
Used items no longer resalable.
Items missing packaging, parts, or instructions.
Items specifically marked non-returnable.
Refunds, store credits, and exchanges are given at our discretion
after we've evaluated your return. Refunds are issued once a month
by check or money order in U.S. currency.
Request an RMA number: Incoming packages without Return Merchandise
Authorization (RMA) numbers are returned to sender. To request a RMA
number,
(Click Here) to provide us with the details of your return. Provide as
much information as possible and we'll issue a RMA number for the
returnable product.
Where to ship your return: When you receive an RMA number, you'll
also receive the address of where to send your return. Some items
are returned directly to the manufacturer when 1) the manufacturer
prefers to handle returns directly; 2) the return would be delayed
by returning it to us; 3) the return requires replacement parts or
manufacturer refurbishment.
Please Note: Used items may not be returned for any reason. Items
shipped uninsured may not be returned if damaged.
A 20% restocking fee applies to all returns! We do not credit
shipping charges, insurance, tax, customs charges, or return
shipping fees. Restocking fees calculated from your purchase price
of the returned items, minus any discounts received.
Does your return meet this checklist?
☑ Contains only returnable merchandise.
☑ Properly labeled, including your RMA Number.
☑ The package is insured and traceable.
☑ Returned within 30 days of shipped date.
☑ Product must be unused, clean and not damaged.
☑ Original packaging and materials intact.
☑ Return shipping costs are the responsibility of the customer.
☑ We recommend that you insure your return. We can
not accept
responsibility if damaged in transit.
If for any reason your return does not meet
these requirements your refund will be refused.
Merchandise should be unused, in its original
packaging, and in sellable condition. We reserve the right to
refuse, refund, exchange, or give a store credit for your return at
our sole discretion.
Planet Mobility offers free shipping on most all products we sell
however when an item is returned the original outbound shipping
charges are deducted from your credit.
Extended Returns (up to 60 days): We can extend our return policy
for an additional fee. Items returned within 60 days may qualify for
a return at 50% restocking fee. Your returnable item is not
guaranteed returnable after 30 days. Contact us for details!
Refunds: All credits will be given after receipt and warehouse
inspection approval.
Cancellations: If you cancel your order after it has already shipped
we consider it a return and the above policies apply. We reserve the
right to charge full shipping costs if the item is refused delivery. |
